Primary Idea: Role-Playing
However, considering the complexity of role-playing - it is difficult for the average patient to take on a role, I gave up this idea.
The second idea: Anonymity
Reference
Non-face-to-face chat can make people involved in communication. But how?
By comparison, we preferred the back-to back Chat.
Further research on back-to-back.
Conclusion: When opinions are sought, conversations are held back-to-back to avoid other factors influencing the outcome, this is called the Delphi method.
Finally, we decided on back-to-back chat.
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