Chat Pattern

Primary Idea: Role-Playing

However, considering the complexity of role-playing - it is difficult for the average patient to take on a role, I gave up this idea.

The second idea: Anonymity

Reference

Non-face-to-face chat can make people involved in communication. But how?

By comparison, we preferred the back-to back Chat.

Further research on back-to-back.

Conclusion: When opinions are sought, conversations are held back-to-back to avoid other factors influencing the outcome, this is called the Delphi method.

Finally, we decided on back-to-back chat.